Contacts

How to reach us and our refund rules

Support channels

We operate as an online service. Requests are handled through tickets in your dashboard — this is how we identify the service and answer questions.

Dashboard tickets

Create a request in your dashboard — this helps us find your subscription and payment faster.

Open support

Working hours and response time

Requests accepted: Mon–Sun, 09:00–23:00 (MSK, UTC+3). For clients in other countries: 07:00–21:00 CET (Central Europe) · 06:00–20:00 UTC.

Response time is up to one day.

Refunds

Refunds depend on whether the service was actually delivered. The expected procedure is described below.

  • Service not delivered — full refund

    If we could not provide access for a technical reason, the payment is refunded in full.

  • Access already issued — case-by-case review

    If the key was issued and the subscription has started, the request is reviewed individually — usually pro rata to the unused portion of the period.

  • How to submit a request

    Send a request to support via a ticket in your dashboard, including your payment details and the reason. Review takes up to 3 business days.

  • Refund method

    Funds are returned using the same method used for payment (SBP, bank card, or cryptocurrency).

Request a refund